Refund and Returns Policy

Last Updated: 15.05.2025

1. Returns Eligibility

• You may return most new, unopened, and unused items within 30 days of delivery for a full refund.
• Items must be in their original packaging with all tags and accessories included.
• Exclusions:
  • Perishable goods (e.g., plants, fertilizers).
  • Custom-made or personalized items.
  • Items damaged due to misuse or improper assembly.

2. How to Initiate a Return

• Prepaid Return Label: A return label is included in your package. Simply:
  1. Repack the item securely in its original packaging.
  2. Attach the provided return label.
  3. Drop off at a designated carrier location (e.g., Royal Mail, Evri, or DPD).
• Lost Label? Contact us at info@bebuy.co.uk for assistance.

3. Refund Process

• Timing: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
• Method: Refunds are issued to the original payment method.
• Deductions:
  • Return shipping costs are non-refundable (unless the item is faulty).
  • We may deduct fees if the item is returned used, damaged, or missing parts.

4. Faulty or Damaged Items

• If your item arrives defective or incorrect, email us immediately at info@bebuy.co.uk with:
  • Order number.
  • Photos/video of the issue.
• We’ll cover return shipping costs and provide a replacement or full refund.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened gardening chemicals (e.g., pesticides).
• Used gloves or protective gear.

6. Exchanges

We currently do not offer direct exchanges. To replace an item:

1. Return the original purchase using the prepaid label.
2. Place a new order on our website.

7. European Returns (If Applicable)

For EU customers (if/when we expand):

• You bear the cost of return shipping unless the item is faulty.
• Refunds may take additional 3–5 days for international transactions.

8. Contact Us

For return questions or issues:

• Email: info@bebuy.co.uk
• Support Hours: Mon–Fri, 9:00–17:00 GMT
• Online Form: bebuy.co.uk/contact/

Policy Notes:

• This policy complies with UK Consumer Rights Act 2015 and EU Distance Selling Regulations (if applicable).
• We reserve the right to refuse returns that don’t meet the above conditions.

END OF POLICY

Why This Works for Your Business:

✅ Clear & Concise: Avoids legal jargon while protecting your rights.
✅ UK/EU Compliance: Aligns with consumer laws for future expansion.
✅ Customer-Friendly: Prepaid labels reduce friction (but you’re not liable for lost returns).
✅ Scalable: Easily adaptable if you add EU shipping later.